FAQ

How long until my items ship?

I usually try and ship items within 3-4 days of when the order is placed. Sometimes due to unexpected circumstances it may take longer for me to ship your item, if this happens I will be sure to pop you an email explaining why. When your item is shipped you will receive an email confirming shipment.

How do I clean my pipe?

The best way to clean your new friend is too soak the pipe in a ziplock bag filled with rubbing alcohol and a teaspoon of salt. Let your pipe sit in the bag for a couple hours and then give it a good wash and rinse. Once rinsed you are good to go :)

What happens if something arrives broken?

This rarely happens but if your item arrives broken in the mail then simply pop me an email with an image of the broken piece and we will figure it out together!

Why don’t I have item tracking?

Sometimes It’s cheaper for me to send an item without tracking. If you live in Canada and order a larger item like a mug you will receive tracking info, if you order a smaller item that can fit in a padded envelope you will not receive item tracking. This is to manage shipping costs as a small business.

What does the number #1 or #2 mean beside certain items?

This means that that item is a unique one of a kind item. It is the only mug of it’s kind in stock.

Do I pay more for shipping if I make a bunch of separate order?

No! If you are making a bunch of separate orders I will automatically refund you your shipping difference. You will only be paying a set rate for the whole order.

If I am ordering internationally will I get duty fees?

Maybe! It really depends on your country how much it will be but as a small business I am not responsible for any extra fees you may have to pay when an item crosses your border. I have a flat rate I charge on shipping for all my items.

Any Questions? Send me an email!